Refund policy
Last updated: September 14, 2026
Thank you for shopping with LILIVIA. We want you to love your purchase — but if something is not right, we are here to help.
30-Day Return Policy
You may return most items within 30 days of delivery for a refund or store credit, provided the item is:
- Unworn, unused, and in its original condition
- Free of damage, marks, or odors caused by the customer
- Returned with all original tags and packaging (when possible)
How to Start a Return
- Email us at tyd99993@163.com within 30 days of delivery, with your order number and reason for return.
- We will reply within 1–2 business days with instructions.
- Ship the item back using a trackable method.
Order Cancellations
You may cancel your order before it ships by emailing us as soon as possible. If your order has already shipped, please follow the return process above.
Refunds
- Once we receive and inspect your return, we will notify you of approval.
- Approved refunds are issued to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable.
Return Shipping Costs
- Domestic (US) returns: The customer covers return shipping unless the item arrived damaged or incorrect.
- International returns: The customer covers return shipping. Return shipping can be expensive; in that case we may offer store credit or a partial refund instead. Please contact us before shipping internationally.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will make it right — replacement or full refund, including shipping.
Non-Returnable Items
Items marked as final sale are not returnable unless defective.
Exchanges
The fastest way to exchange an item is to return the original order and place a new order once the return is approved.
Contact
Questions about returns? Email us at tyd99993@163.com.